Spirit Odyssey Shop Returns & Refunds Policy

Policy Duration: Spirit Odyssey Shop’s policy lasts 30 days from the date of product delivery. If 30 days have passed since your purchase was delivered, unfortunately, I can’t offer you a refund or exchange.

Conditions for Refunds & Exchanges:

Refunds or free replacements are offered in the following cases:

1. Defective or Damaged Items: If your item arrives defective (e.g., print errors, misaligned designs, significant quality issues) or damaged during shipping, please contact me at zedek.boat@spiritodyssey.org within 14 days of receiving your order. Please provide clear photos of the defect or damage, along with your order number. We will gladly arrange for a free replacement or a full refund to your original payment method.

2. Wrong Item Received: In the rare event that you receive a product that is different from what you ordered (e.g., incorrect design, product type, or size than what you selected), please get in touch immediately at zedek.boat@spiritodyssey.org with your order number and photos of the incorrect item. We will arrange for the correct item to be shipped to you at no additional cost or offer a full refund.

3. Lost in Transit: If your order’s tracking information indicates it was lost in transit, please contact me. We will investigate with the shipping carrier and, if confirmed lost, arrange for a free replacement or a full refund.

Important Exclusions (Non-Returnable/Refundable):

Due to the custom nature of our print-on-demand products, we do not offer refunds or exchanges for the following:

• Buyer’s Remorse: If you simply change your mind or no longer want the product.

• Incorrect Size Ordered by Customer: Please refer to our size guides carefully before purchasing. If you ordered the wrong size, we cannot offer an exchange or refund.

• Incorrect Colour/Product Selection by Customer: Please ensure you select the correct colour and product type before completing your purchase.

• Minor Variations: Please note that slight variations in colour and print placement may occur due to the nature of the printing process and monitor differences. These minor variations are not considered defects.

Conditions for Eligibility:

• To be eligible for a refund or exchange due to defect, damage, or wrong item, the product must be unused and in the same condition that you received it.

• Photo evidence of the issue is required for defective, damaged, or wrong items.

How to Initiate a Refund/Exchange:

1. Contact me at  zedek.boat@spiritodyssey.org

2. Provide your order number and a clear description of the issue.

3. Attach photos (if applicable) showing the defect, damage, or incorrect item.

Our team will review your request and guide you through the next steps, which may include returning the item (if requested) or arranging for a replacement/refund.

Shipping Costs for Returns: In cases where a return is requested by us for a defective, damaged, or wrong item, we will provide you with a prepaid return label.

For any other circumstances where a return might be agreed upon (e.g., specific exceptions we might make at our discretion), the customer will be responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable in these specific scenarios.

Refund Processing: Once your eligibility for a refund is confirmed, your refund will be processed to your original method of payment within [e.g., 5-10 business days]. Please note that it may take some additional time for the refund to appear on your bank or credit card statement.

Need Help? Contact me at zedek.boat@spiritodyssey.org for any questions related to refunds and returns.